Cancellation & refund policy

Last updated 18 October 2026

Tapmore is a yearly subscription per venue: ₹999 a year, with no GST added, paid in advance through Razorpay. Payments are collected by Tapmore.

Try it free first

Every venue starts with a 7-day free trial with every feature on. No card or payment is taken, so there's nothing to cancel or refund if you decide not to continue.

Cancelling

Cancel any time from the venue's Subscription page in the dashboard, or by emailing team.nexloop@gmail.com.
Cancelling stops the next renewal. Your guest page stays live until the end of the year you've paid for, then goes offline.
Your settings and guest list are kept, so you can subscribe again later and carry on where you left off.
Deleting a venue or your account also cancels its subscription straight away.

Refunds

You'll get a full refund if:

you were charged twice, or charged the wrong amount;
you were charged after cancelling;
a yearly renewal went through that you didn't want, and you ask within 7 days of the charge (we cancel the subscription at the same time);
we end your subscription without a breach of the terms on your part (refunded for the unused months).

Otherwise, because the free trial lets you try everything first, a year that has started isn't refunded when you cancel part-way through; your page simply stays live until the year ends. If something went wrong on our side, write to us anyway: we look at every case.

How refunds are paid

Email team.nexloop@gmail.com with the venue name and the payment date. Approved refunds are made to the original payment method (card, UPI or bank) through Razorpay within 5 to 7 working days of approval; your bank may take a few more days to show it.

Questions or complaints

See Contact us. We acknowledge complaints within 48 hours and resolve them within 30 days.